Resident's review of Ice Hockey Tower

We asked Dubai residents to consider a variety of factors such as the view, finishing, layout, noise levels, traffic, public transportation, parking, security, swimming pool, gym, and maintenance.

Ice Hockey Tower review, June 2017
Terrible Customer service
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Mark
From Switzerland
Moved here in 2017, Living alone.
Positives
Nothing
Negatives
Maintenance, Customer Service, Maintenance guy
The security guard (I think Egyptian) is really nice and friendly he keeps to himself and he is helpful. I once needed to fix my AC, and the building maintenance is terrible, they're not available at any time when they are available i have work and their shifts are not flexible more… and they never match a Saturday for example, so i called another company to check my ac, the requested access to the roof to examine the AC of my apartment, the security had the key and he could come with me, but i had to call a mobile number of the guy that should allow him to do so, and that terrible, most annoying and super bad customer service person did not help at all, hes a square.. all he said sorry not allowed.. and that it was a Saturday so he doesn't work, i told him why do you put your contact number if you are not working he had no response, terrible guy. in the end i managed to do what i needed without that person. Avoid that building if you could because of the company managing it, they are bad, or any building managed by them for that matter because you will end up having to call the same guy if you need maintenance. Show less
The security guard (I think Egyptian) is really nice and friendly he keeps to himself and he is helpful. I once needed to fix my AC, and the building maintenance is terrible, they're not available at any time when they are available i have work and their shifts are not flexible and they never match a Saturday for example, so i called another company to check my ac, the requested access to the roof to examine the AC of my apartment, the security had the key and he could come with me, but i had to call a mobile number of the guy that should allow him to do so, and that terrible, most annoying and super bad customer service person did not help at all, hes a square.. all he said sorry not allowed.. and that it was a Saturday so he doesn't work, i told him why do you put your contact number if you are not working he had no response, terrible guy. in the end i managed to do what i needed without that person. Avoid that building if you could because of the company managing it, they are bad, or any building managed by them for that matter because you will end up having to call the same guy if you need maintenance.
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